"Frost Bank chose Verint's Impact 360 solution for its intuitive, easy to use scheduler. The solution provides robust functionality uniquely designed for banking environments, automating the ability to forecast customer volumes, create strategic plans for allocating resources, and empower branch leaders to produce optimal staff schedules. Impact 360 will provide Frost with a holistic approach and solution set for managing its branch workforce. With the October 2010 purchase of Impact 360 for Retail Financial Services from Verint Witness Actionable Solutions®, the bank found a solution that could help it achieve its customer service goals, and manage resources and operations more efficiently. Frost is dedicated to making banking easier for its customers, and as such has placed an emphasis on prioritizing service delivery and the customer experience. Frost Bank, a subsidiary of Cullen/Frost Bankers, Inc., is one of the largest commercial banks headquartered in the state of Texas, with total assets of $17.7 billion and more than 110 financial service centers statewide.
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